HP Support.
A support ecosystem aimed at preemptively detecting problems and proactively fixing them.
UX, UI, Strategy
2020
Awards
IF Design Award 2022
User Experience, Service Design Concept
This reinvented support ecosystem prevents product failures before they occur; it preemptively detects problems and proactively fixes them in the background. When breakages do occur, HP Support is immediate, personalized, and accessible to all—increasing self-resolution by 62% and satisfaction by 200%. By merging four disparate platforms into one seamless experience, HP's Customer Support has been transformed from a reactionary "band-aid" into an uplifting brand-builder.
Proactive
HP Support takes proactive actions to maintain each device’s longevity.
Tailored
Device dashboard is tailored to user’s interests and habits to help them get more output from their devices.
Preventative
When problems do occur, devices detect issues and provide easy solution.
